TERMS & CONDITIONS

The agreement is between Pristine Touch Ventures, also known as ‘Qazi Safi’ (The Company) and The Client.

Orders can be placed over the phone, via email, or via social media chat.

Once the order is placed the client agrees to have full understanding and agreement to the following Terms and Conditions:

GENERAL/ END OF TENANCY CLEANING SERVICES - TERMS AND CONDITIONS

1. General/ End Of Tenancy Cleaning

1.1. General (Deep Cleaning)/ End of Tenancy cleaning services is charged per job based on the size of the property. This includes a count of a number of bedrooms, bathrooms, WCs, en suites, utility rooms, number of floors etc.

1.2. The service is provided by a specialised team of cleaners, and The number of cleaners in a team does not affect the quoted price.

1.3. Qazi Safi reserves the right to amend the initial quotation, should the client's original requirements change.

1.4. If collection of keys is required from a location outside the physical address/ location area of the cleaning scheduled, or more than 10 min walk, KES 1,000 (excl. VAT) charge will apply.

1.5. The customer understands that the price quoted is not a "package deal" and excludes upholstery cleaning, carpet cleaning, curtains/ blinds cleaning, ceiling and wall cleaning, terraces/ patios, gardens, and the outside of windows.

1.6. Cleaning of Venetian blinds is not included automatically in the general costs. This can be added to the service at extra cost. This is charged at KES 1,000 (excl. VAT) per item.

1.7. The quoted price is based on one single fridge freezer and one single oven. If any larger and/or additional appliances are to be cleaned requested by Client, an additional charge applies per each required item.

1.8. For Bedrooms larger than 20 sq. m. and Living rooms larger than 40 sq. m the price quoted will be increased and you agree to any change in said price.

2. Payments – General/ End of Tenancy Cleaning

2.1. KES 1,500 Non-refundable deposit is paid at the time of booking with a card over the phone or any of our other payment options

2.2. The remaining payment is settled on the day of the cleaning service, upon completion of the service. It will be automatically charged to the same card used for the deposit unless otherwise stated.

2.3. For other payment options cash, M-PESA, or bank deposit/ transfer, 50% of the amount quoted will be made by The Client to the Company through the payment options, and account details provided for by The Company before commencement of the service, then the remaining balance of the payment will be settled on the day of the cleaning service, upon completion of the service.

3. Liability – General/ End of Tenancy Cleaning

The Company will not be liable under any circumstances for any loss, expenses, damages, delays, costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Client arising from or in any way connected with:

3.1. The Company’s failure to provide the General/ End of Tenancy cleaning services as a result of factors that are beyond the Company's control. Factors beyond Company’s control include severe weather conditions such as flood, storms etc., and inability to gain access to premises, lack of appropriate resources, such as water, electricity, and lighting.

3.2. An existing damage to Client’s property in the form of old stains/burns/spillages etc. which can’t be cleaned/removed completely by the cleaners using the industry standard cleaning methods;

3.3. Non-satisfactory result from the cleaning services due to the Client or third party walking on wet floors or using appliances during or shortly after the cleaning process;

4. Miscellaneous – General/ End of Tenancy Cleaning

4.1. If any estimates of how long it will take the cleaners to do the job required are being provided that is only an estimate based on the average time it takes to clean a property of similar size to the Client’s, as it is difficult to estimate precisely how long such tasks may take a degree of flexibility is required.

4.2. The price excludes the clearing of debris left by tradesman or building work unless otherwise stated.

4.3. The Company endeavours to be right on time on any visit but sometimes due to transport-related and other problems which are beyond the Company’s control, the team of cleaners may arrive with a delay or the cleaning visit may be rescheduled. Any delays will be communicated to The Client.

4.4. The Company will arrange an immediate replacement should an operative be unable to attend a scheduled visit, and will inform the Client prior to the visit. The time may vary due to the last minute rearrangements needed.

4.5. All fragile and highly breakable items must be secured or removed.

4.6. The Customer will ensure that all valuables are stored away when work is provided and that the property is supervised by the Customer or his representative at all times during the course of the work. The Company will not be responsible for the Customers failure to comply with this obligation.

4.7. The provisions of this contract are not intended to confer any benefit upon Third parties and the provisions of the Contracts (Rights of Third Parties) Act 1999, are hereby expressly excluded from this agreement.

4.8. The Company reserves the right to make any changes to any part of these Terms and Conditions without giving any prior notice. The Company may add to or alter these Terms and Conditions from time to time and any alterations or additions will apply to new business but not to existing contracts. Please refer to your copy of these Terms and Conditions.

5. Cancellations – General/ End of Tenancy Cleaning

5.1 The Client can cancel the booking by giving us no less than 48 hours prior notice in either writing, via email or by phone call.

5.2. If the Client cancels the service with less than 48 hours’ notice, the KES 1,500 deposit will not be refunded.

5.3. The Client must pay the full price of the service booked if:

5.3.1 If Our Team of cleaners arrive at Client’s premises and are unable to gain access to the property, through no fault of The Company. If keys are provided to the team of cleaners ahead of the date of service, they must open all locks without any special efforts or skills.

5.3.2. If the Client cancels the service upon arrival of the cleaners onsite

6. Preparing the Property and the Clients Responsibility - End of Tenancy Cleaning

6.1. The fridge and freezer must be switched off and defrosted before the cleaning in order for us to clean it thoroughly.

6.2. The Client must ensure that there is running cold and hot water, electricity and appropriate lighting at the property upon arrival of the cleaners.

6.3. The Client must ensure that all personal belongings are removed from the property before the cleaner(s) arrival. In the event that this is not complied with, the Company has the right to cancel the booking upon arrival and/or increase the price

7. Exclusions

7.1. Rubbish or waste removal is not part of the General/ End of Tenancy Cleaning Service

7.2. Removing mould from surfaces is not part of the General/ End of Tenancy Cleaning Service.

7.3. The inside of toasters, kettles, any kitchen utensils and other electrical appliances is not a part of our General/ End of Tenancy cleaning service. Cleaning of vacuum filters, ironing boards, curtains and other items left in storage cupboards is not a part of our General/ End of Tenancy cleaning service.

8. Cleaning Products and Equipment

8.1. The team of cleaners will come fully equipped and will provide all the necessary cleaning equipment and materials necessary to carry out the service.

9. Working Hours

9.1. Our working hours for provision of services is between 08:00-18:00, Monday to Friday, and 09:00-16:00 on Saturdays. All our operations will be closed on Sunday.

10. Parking Charges

10.1. Our Team of Cleaners will require either a parking space or valid permit for one vehicle, or metered parking is to be paid for by the Client in order for the team to carry out the cleaning service booked.

10.2. The Client is liable for full payment of any parking penalties incurred as a result of the Client’s actions.

11. Refunds:

11.1. As our service comes with a 48 hour guarantee, we operate a no refund policy.

11.2. Refund will be issued only if: The Client has cancelled the cleaning service within the allowed time (48 hours) prior to the start of the service.

12. Complaints:

12.1. All cleaning services will be deemed to have been provided to the Client's satisfaction.

12.2. Any complaints must be received in writing via e-mail no later than 48 hours after the completion of the cleaning services, otherwise it is deemed out of the guaranteed period.

12.3. The Company will fully investigate any complaint and will attempt to resolve and offer a solution to the satisfaction of the Client.

12.4. The Client agrees to allow the team of Cleaners back to re-clean any specified areas/tasks as per the Inventory Report. Failure to do so will result in voiding our Company guarantee and we will consider the matter fully settled.

13. Claims - End of Tenancy Cleaning

13.1. The Client understands that the Company guarantees to rectify any complaints raised within 48 hours of the completion of the service. Failure to do so will void the Company's 48 hour service guarantee.

13.2. The Client agrees to inspect the work carried out, immediately on completion. If any issues raised at this time of service, the team of Cleaners will carry out any additional work (in line with the booking terms) to the Client’s complete satisfaction.

13.3. If the Client or any third party instructed by the Client is not present at the time of completion of the cleaning service, then no claims regarding any cleaning issues can be made.

14. Law – General/ End of Tenancy Cleaning

14.1. These Terms are governed by the laws of Kenya, and are subject to the exclusive jurisdiction of the Courts of Kenya.

14.2. These Terms and Conditions are in regulation of the Consumer Protection Act 2012 and are not in imbalance in the parties rights or obligations under the contract.

14.3. The Terms are transparent for the purposes and expressed in plain and intelligible language and are legible.

14.4. The Terms are prominent for the purposes of the section and brought in such a way that a consumer would be aware of them.

CARPET CLEANING, UPHOLSTERY, RUG, MATTRESS CLEANING and OVEN CLEANING - TERMS AND CONDITIONS

1. General - Carpet Cleaning

1.1. The above-named services are charged per room and per item.

For Carpet cleaning: The price varies depending on the size of the area which is carpeted, the type of the carpet.

For Upholstery Cleaning: The price varies depending on the size of the furniture and type of fabric/leather

For Rugs: The price varies depending on the size of the rug

For Mattress Cleaning: The price varies depending on the size of the mattress as well as the type of cleaning you would like to have- DryHygieniTech Clean or Steam Cleaning

For Oven cleaning: The price varies depending on the size of the oven, number over burners and filters

1.2. Qazi Safi reserves the right to amend the initial quotation, should the client's original requirements change

1.3 Pet Owners: If the client has a dog, cat or other hairy pet then the client agrees to pay an additional 30% to the price quoted. This is due to the extensive amount of animal hair slowing down the cleaning process.

1.4 If water extraction is required due to flooding, or water damage the client agrees to pay an additional 30% to the price quoted.

1.5. All Carpet/Upholstery/Rugs and Mattress cleaning orders are subject to KES 2,000 - 5,000 (excl. VAT) minimum call out charge.

1.6. All Oven, Extractor Fan and Hobs cleaning orders are subject to KES 2,000 (excl. VAT) minimum call out charge.

1.7. If collection of keys is required from a location outside the physical address/ location area of the cleaning scheduled, or more than 10 min walk, KES 1,000 (excl. VAT) charge will apply.

2. Parking Charges

2.1. Our Team of Cleaners will require either a parking space or valid permit for one vehicle, or metered parking is to be paid for by the Client in order for the team to carry out the cleaning service booked.

2.2. The Client is liable for full payment of any parking penalties incurred as a result of the Client’s actions.

3. Payments

3.1. KES 1,500 Non-refundable deposit is paid at the time of booking with a card over the phone.

3.2. The remaining payment is settled on the day of the cleaning service, upon completion of the service. It will be automatically charged to the same card used for the deposit unless otherwise stated, or via the other payment options, and account details as provided for by the Company.

4. Preparing the Property and the Clients Responsibility

4.1. Due to Health and Safety restrictions our cleaner(s) will only move small pieces of furniture up to 10 kgs. Any larger items will remain unmoved.

4.2. The Client must ensure that there is running cold, and hot water, electricity and appropriate lighting at the property upon arrival of the cleaners.

5. Exclusions

5.1. Carpet, Upholstery, Mattress and Rug cleaning services for Clients living in Flats without access to a lift in the building, should be communicated prior for proper logistical planning.                                                  

5.2. Rubbish or waste removal is not part of the Carpet, Upholstery, Mattress and Rug Cleaning service we offer.

5.3. Steam Cleaning of Decorative Cushions is not automatically included in the price quoted.

5.4. Carpet and Upholstery Cleaning Booking will not automatically include Stain Protection. This service can be added at an extra cost.

5.5. Grills, Oven Trays, Burners, Extractor Fans and Filters, Light Bulbs are charged per item and will not automatically be included in the price quoted.

5.6. Cleaning of bedframes will not be automatically included in the cost of Mattress cleaning. This service can be added at an extra cost

6. Cleaning Products and Equipment

6.1. The Cleaner will come fully equipped and will provide all the necessary cleaning equipment and materials necessary to carry out the service.

7. Cancellations

7.1 The Client can cancel the booking by giving us no less than 48 hours’ prior notice in either writing, via email or by phone call.

7.2. If the Client cancels the service with less than 48 hours’ notice, the KES 1,500 deposit will not be refunded.

7.3. The Client must pay the full price of the service booked if:

7.3.1 If Our Cleaner arrives at Client’s premises and is unable to gain access to the property, through no fault of The Company. If keys are provided to the team of cleaners ahead of the date of service, they must open all locks without any special efforts or skills.

7.3.2. If the Client cancels the service upon the arrival of the cleaners onsite.

8. Refunds

8.1. As our service comes with a 48-hour guarantee, we operate a no refund policy.

8.2. Refund will be issued only if: The Client has cancelled the cleaning service within the allowed time (48 hours) prior to the start of the service

9. Complaints

9.1. All cleaning services will be deemed to have been provided to the Client's satisfaction.

9.2. Any complaints must be received in writing via e-mail no later than 48 hours after the completion of the cleaning services, Otherwise, it is deemed out of the guaranteed period.

9.3. The Company will fully investigate any complaint and will attempt to resolve and offer a solution to the satisfaction of the Client.

9.4. The Client agrees to allow the team of Cleaners back to re-clean any specified areas/tasks as per the Inventory Report. Failure to do so will result in voiding our Company guarantee and we will consider the matter fully settled.

10. Claims

10.1. The Client understands that the Company guarantees to rectify any complaints raised within 48 hours of the completion of the service. Failure to do so will void the Company's 48-hour service guarantee.

10.2. The Client agrees to inspect the work carried out, immediately on completion. If any issues raised at this time of service, the team of Cleaners will carry out any additional work to the Client’s complete satisfaction.

10.3. If the Client or any third party instructed by the Client is not present at the time of completion of the cleaning service, then no claims regarding any cleaning issues can be made.

11. Liability

The Company will not be liable under any circumstances for any loss, expenses, damages, delays, costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Client arising from or in any way connected with:

11.1. The Company’s failure to provide the Carpet, Upholstery, Rug and Mattress Cleaning services as a result of factors that are beyond the Company's control. Factors beyond Company’s control include severe weather conditions such as flood, storms etc. and inability to gain access to premises, lack of appropriate resources, such as water, electricity, and lighting.

11.2. An Existing damage to Client’s property in the form of old stains/burns/spillages etc. which can’t be cleaned/removed completely by the cleaners using the industry standard cleaning methods;

11.3. Non-satisfactory result from the cleaning services due to the Client or third party walking on wet floors or using appliances during or shortly after the cleaning process

11.4. Completing tasks which are not stated on our task list.

11.5. Cleaning jobs not complete due to the lack of water or power.

11.6. Wear or discolouring of fabric becoming more visible once dirt has been removed.

11.7. Failing to remove old/permanent stains that cannot be removed using standard carpet cleaning methods.

11.8. Existing damage or spillage that cannot be cleaned/removed completely using cleaning detergents and equipment or standard carpet cleaning equipment provided by the Client.

12. Miscellaneous

12.1. The Client should provide access to the property as well as access to running water and electricity. Failure to provide any of these is subject to the non-refundable deposit (KES 1,500) plus an inconvenience fee of KES 1,000.

12.2. The Company endeavours to be right on time on any visit but sometimes due to transport-related and other problems which are beyond the Company’s control, the team of cleaners may arrive with a delay or the cleaning visit may be rescheduled. Any delays will be communicated by the Company.

12.3. The Company will arrange an immediate replacement should an operative can’t attend a scheduled visit, and will inform the Client prior to the visit. The time may vary due to the last minute needed rearrangements.

12.4. All fragile and highly breakable items must be secured or removed.

12.5. The Customer will ensure that all valuables are stored away when work is provided and that the property is supervised by the Customer or his representative at all times during the course of the work. The Company will not be responsible for the Customers failure to comply with this obligation.

12.6. The provisions of this contract are not intended to confer any benefit upon Third parties and the provisions of the Contracts (Rights of Third Parties) Act 1999, are hereby expressly excluded from this agreement.

12.7. The Company reserves the right to make any changes to any part of these Terms and Conditions without giving any prior notice. The Company may add to or alter these Terms and Conditions from time to time and any alterations or additions will apply to new business but not to existing contracts. Please refer to your copy of these Terms and Conditions.

HOUSEKEEPING SERVICES - TERMS AND CONDITIONS

1. Recurring Housekeeping

1.1. The Company acts as Managing Company, offering continuous and unique support to its Clients in relation to finding a matching cleaner to their requirements and location.

1.2. There is a minimum duration of 2 hours per visit for weekly and 3 hours per visit for fortnightly recurring cleaning service.

1.3. The Client agrees to provide a description of the property. We can only give a rough estimate for the duration of the cleaning service. Please note that duration may vary, therefore a degree of flexibility is required.

1.4. The Client agrees to provide all necessary cleaning detergents, as well as equipment for the required work. All cleaning equipment must be in full working order. A List of Recommended Detergents can be found here

1.5. The Client can hand over keys to the cleaner and provide specific instructions on how to unlock and safely lock the door. If keys are provided they must be tested before being given to the cleaner.

1.6. The Client should give any special instructions for setting alarm systems on and off. The Company will not be responsible for triggering any alarm systems.

2. Payment - Housekeeping Services

2.1 The Client agrees to pay the first Support Fee at the time of booking.

2.2. The amount payable by The Client to Pristine Touch Ventures aka ‘Qazi Safi’ and directly to the cleaner shall be set out clearly in the confirmation email.

2.3. The Client agrees to set up a Direct Debit Mandate within the first 14 days of placing an order. This will cover payment towards future monthly support fees.

2.4. Support fees are collected on a monthly rolling basis and in advance of the month of service.

2.5. Responsibility for all payments towards the cleaner shall at all times remain with the customer. All payments made towards the cleaner must be settled on the day the service is provided either via M-pesa (Send Money) or bank transfer to the cleaner’s account, who is responsible to pay their own taxes.

2.6. Monthly payment will be refunded only if the customer does not require cleaning services for more than 4 consecutive weeks (one month). The Client is entitled to either partial or full refund from the support fee depending on the number of missed consecutive weeks

2.7. Any outstanding monthly payments will be automatically charged to the same card used for the initial set up for the service

2.8 The Company reserves the right to suspend or cancel cleaning services if monthly payments and payment towards the cleaner are not settled in time.

3. Liability

3.1 The Company will not be liable under any circumstances for any loss, expenses, damages, delays, costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Client

3.2. Completing tasks which are not stated on our standard task list

3.3. Cleaning tasks not completed to a satisfactory standard or at all, due to the lack of suitable cleaning detergents and/or equipment in full working order, as well as lack of water, electricity, and lighting.

3.4. Any damages caused to the property by faulty equipment supplied by the customer.

3.4.1 Any damages caused by the cleaner and not reported within 24 hours of cleaner's last visit. Such reports will not be reviewed.

3.5. If the customer has got items which need special cleaning methods and special cleaning detergents, (such as polishing silverware, marble tiles or wood/stone worktops) ‘The cleaner’ reserves the right to refuse to carry out the cleaning.

3.6 Theft - The Company is not responsible for any theft or loss of items during the provision of cleaning services. Clients are advised to secure or remove all valuables prior to the cleaner’s arrival. Any claims of theft must be reported to The Company within 24 hours of the service.

3.7 Insurance - The Company maintains public liability insurance to cover accidental damage caused by our cleaners. This policy does not cover theft or loss of personal items. Clients are encouraged to secure or remove valuables before the cleaning service.

4. Miscellaneous

4.1 The ownership and responsibility for the return of Client's keys remain between the customer and the cleaner. The Company can not accept any responsibilities for losses that arise out on such instances.

4.2. The cleaner is restricted to providing cleaning and ironing services only. On such instances where the client prefers laundry to be provided as well, the client must complete and sign a Liability Wavier form, before requesting this service to be added to the daily task list.

4.3. By completing and signing the Liability Waiver The client understands and agrees that neither The introduced cleaner nor The Company can be held liable for any damaged caused.

5. Cancellation

5.1 The cleaning service is provided on a monthly rolling basis.

5.2. The Client may terminate the agreement with The Company by giving thirty calendar days (30 days) advanced notice via email, or phone call and specifying the last cleaning date and reason for cancellation.

5.3. During the final 30 days of service, The Client can choose to either keep or cancel the cleaning visits. If The Client wishes to keep the visits, full payment towards the cleaner and The Company must be settled. If you wish to cancel the visits with the cleaner, the only remaining payment is towards The Company.

5.4. The Client may cancel or reschedule a cleaning visit by giving at least 48 hours advanced notice. Otherwise, full payment towards the cleaner is expected.

5.5. The Client agrees to pay the full price of the cleaning visit if there is an unexpected issue with the keys and there is no access to the property.

5.6. Irrespective of whether or not The Client is using a cleaner introduced by The Company, all payments to The Company will continue until the agreement is terminated lawfully in accordance to the cancellation clauses.

5.7. The Company can terminate the agreement with the customer at any time by writing to the customer giving the lesser of 1 months’ notice.

5.8. The customer agrees not to recommend any cleaners introduced to them by The Company to anyone else unless the The Company service is used.

5.9. For the Period of 18 months following agreement cancellation the Client agrees not to use or employ any current or past cleaner introduced by The Company. Any consent given by us shall be subject to a one off licence fee of KES 50,000.

6. Law

6.1 These Terms are governed by the laws of Kenya, and are subject to the exclusive jurisdiction of the Courts of Kenya.

6.2 These Terms and Conditions are in regulation of the Consumer Protection Act of 2012 and are not in imbalance in the parties’ rights or obligations under the contract.

6.3 The Terms are transparent for the purposes and expressed in plain and intelligible language and are legible.

6.4 The Terms are prominent for the purposes of the section and brought in such a way that a consumer would be aware of them.

ONE-OFF CLEANING/ AFTER BUILDERS CLEANING SERVICE- TERMS AND CONDITIONS

1. General

1.1. The service is provided by a specialized team of cleaners, and it is charged per square meter.

1.2. The number of cleaners sent to the property will depend on the size of the job or clients request.

1.3. Qazi Safi reserves the right to amend the initial quotation, should the client's original requirements change.

1.4. The minimum duration of 3 hours per cleaning visit applies.

1.5. If collection of keys is required from a location outside the postal code area of the cleaning scheduled, or more than 10 min walk, KES 2,000 (excl. VAT) charge will apply.

1.6. The customer understands that the price quoted is not a "package deal" and includes only cleaning labour.

1.7. Our Sales team can only give a rough estimate of the duration of the cleaning service, which is based on a basic description of the customer's house/ premises. Please note that duration may vary therefore a degree of flexibility is required.

2. Cleaning Products and Equipment

2.1. The cleaner or The team of cleaners will provide all necessary cleaning materials

2.2. Larger equipment, such as a hoover mop bucket and step ladder is provided by the Client and must be in full working order. In case the Client is unable to supply the above items, provision of these can be requested at the time of booking at an additional cost of from KES 10,000 (excl. VAT), depending on the scope of work to be delivered

3. Payments

3.1. KES 10,000 Non-refundable booking fee is paid at the time of booking with a card over the phone, or via any of the other payment options, and account details provided for by the Company

3.2. 50% deposit payment is required before commencement of the cleaning service. The remaining balance is settled on the day of the cleaning service, upon completion of the service. It will be automatically charged to the same card used for the deposit unless otherwise stated, or paid via cheque, M-pesa, bank deposit or bank transfer to the account details provided for by the Company.

4. Liability

The Company will not be liable under any circumstances for any loss, expenses, damages, delays, costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Client arising from or in any way connected with:

4.1. The Company’s failure to provide the One-Off cleaning services as a result of factors that are beyond the Company's control. Factors beyond Company’s control includes severe weather conditions such as flood, storms etc. and inability to gain access to premises, lack of appropriate resources, such as water, electricity, and lighting.

4.2. An existing damage to Client’s property in the form of old stains/burns/spillages etc. which can’t be cleaned/removed completely by the cleaners using the industry standard cleaning methods

4.3. Non satisfactory result from the cleaning services due to the Client or third party walking on wet floors or using appliances during or shortly after the cleaning process

5. Miscellaneous

5.1. If any estimates of how long it will take the cleaners to do the job required are being provided that is only an estimate based on the average time it takes to clean a property of similar size to the Client’s, As it is difficult to estimate precisely how long such tasks may take a degree of flexibility is required.

5.2. The price excludes the clearing of debris left by tradesman or building work unless otherwise stated.

5.3. The Company endeavours to be right on time on any visit but sometimes due to transport-related and other problems which are beyond the Company’s control, the team of cleaners may arrive with a delay or the cleaning visit may be rescheduled.

5.4. The Company will arrange an immediate replacement should an operative can’t attend a scheduled visit, and will inform the Client prior to the visit. The time may vary due to the last minute needed rearrangements.

5.5. All fragile and highly breakable items must be secured or removed.

5.6. The Customer will ensure that all valuables are stored away when work is provided and that the property is supervised by the Customer or his representative at all times during the course of the work. The Company will not be responsible for the Customers failure to comply with this obligation.

5.7. The provisions of this contract are not intended to confer any benefit upon Third parties and the provisions of the Contracts (Rights of Third Parties) Act 1999, are hereby expressly excluded from this agreement.

5.8. The Company reserves the right to make any changes to any part of these Terms and Conditions without giving any prior notice. The Company may add to or alter these Terms and Conditions from time to time and any alterations or additions will apply to new business but not to existing contracts. Please refer to your copy of these Terms and Conditions.

6. Cancellations

6.1 The Client can cancel the booking by giving us no less than 48 hours prior notice in either writing, via email or by phone call.

6.2. If the Client cancels the service with less than 48 hours notice, the KES 10,000 booking fee will not be refunded.

6.3. The Client must pay the full price of the service booked if:

6.3.1. If Our Team of cleaners arrive at Client’s premises and are unable to gain access to the property, through no fault of The Company. If keys are provided to the team of cleaners ahead of the date of service, they must open all locks without any special efforts or skills.

6.3.2. If the Client cancels the service upon arrival of the cleaners onsite

7. Preparing the Property and the Clients Responsibility

7.1. The fridge and freezer must be switched off and defrosted before the cleaning in order for us to clean it thoroughly.

7.2. The Client must ensure that there is running cold water, electricity and appropriate lighting at the property upon arrival of the cleaners.

8. Exclusions

8.1. Rubbish or waste removal is not part of the One-Off and After-builders Cleaning Service.

8.2. Removing mould from surfaces is not part of the One-Off and After-builders Cleaning Service.

8.3. The inside of toasters, kettles, any kitchen utensils and other electrical appliances is not a part of our One-Off and After-builders Cleaning Service. Cleaning of vacuum filters, ironing boards, curtains and other items left in storage cupboards is not a part of our-Off and After-builders Cleaning Service

9. Parking Charges

9.1. Our Team of Cleaners will require either a parking space or valid permit for one vehicle, or metered parking is to be paid for by the Client in order for the team to carry out the cleaning service booked.

9.2. The Client is liable for full payment of any parking penalties incurred as a result of the Client’s actions.

10. Refunds:

10.1. As our service comes with a 48 hour guarantee, we operate a no refund policy.

10.2. Refund will be issued only if: The Client has cancelled the cleaning service within the allowed time (48 hours) prior to the start of the service.

11. Complaints

11.1. All cleaning services will be deemed to have been provided to the Client's satisfaction.

11.2. Any complaints must be received in writing via e-mail no later than 48 hours after the completion of the cleaning services, otherwise it is deemed out of the guaranteed period.

11.3. The Company will fully investigate any complaint and will attempt to resolve and offer a solution to the satisfaction of the Client.

11.4. The Client agrees to allow the team of Cleaners back to re-clean any specified areas/tasks as per the Inventory Report. Failure to do so will result in voiding our Company guarantee and we will consider the matter fully settled.

12. Claims

12.1. The Client understands that the Company guarantees to rectify any complaints raised within 48 hours of the completion of the service. Failure to do so will void the Company's 48 hour service guarantee.

12.2. The Client agrees to inspect the work carried out, immediately on completion. If any issues raised at this time of service, the team of Cleaners will carry out any additional work to the Client’s complete satisfaction.

12.3. If the Client or any third party instructed by the Client is not present at the time of completion of the cleaning service then no claims regarding any cleaning issues can be made.

13. Law

13.1. These Terms are governed by the laws of Kenya, and are subject to the exclusive jurisdiction of the Courts of Kenya.

13.2. These Terms and Conditions are in regulation of the Consumer Protection Act 2012 and are not in imbalance in the parties rights or obligations under the contract.

13.3. The Terms are transparent for the purposes and expressed in plain and intelligible language and are legible.

13.4. The Terms are prominent for the purposes of the section and brought in such a way that a consumer would be aware of them.

qazisafi.co.ke

Dagoretti Corner, Dagoretti South
Nairobi 00100

Phone: +254-725-097-372
Mobile: +254-725-097-372
E-Mail: info@qazisafi.co.ke